Community Development

Main: (714) 536-5241
Fax: (714) 374-1647

Walk-in Hours:
Monday–Friday 8:00 am to 3:00 pm

*Email [email protected] for requests outside of walk-in hours

Code Enforcement Service Goals and Standards

Our Vision:

"Community preservation and education to ensure Huntington Beach is a great place to live, work, and play."

Our Mission:

"To provide comprehensive education and enforcement efforts that promote voluntary compliance, prompt correction of violations, and are consistent, fair and equitable."

Code Enforcement Officer providing information to city resident

Customer Service Goals:

Provide responsive and expedient service to all
Be honest, fair and consistent in our enforcement efforts
Present a professional attitude and image at all times, conveying respect and sincerity
Practice great communication skills. This includes listening with an empathetic ear
Ask clarifying questions to ensure understanding, and reiterate for accuracy and clarity on information exchanged
Educate the customer, using plain English, or language appropriate, to clearly communicate the issues involved and our expectations, goals, and time-frames for necessary actions
Offer options, resources, and solutions when initiating enforcement actions; be open and creative to alternative resolutions that are within the law
Provide accurate and clear information, including alternate methods and formats available to customers to access this information
Acknowledge and apologize for our mistakes or misunderstandings. Take responsibility, including corrective action, and follow up promptly
Thank our customers for the opportunity to serve them

Customer Service Standards:

Acknowledge each person, including staff members, with a positive, professional, and respectful demeanor
Hand out business cards, offer additional contact information as appropriate
Return calls the same day or within 24 hours
Update voicemail to reflect your availability/schedule
Provide educational/outreach materials as needed. Direct to other information, resources, or services that are available
Verify the customer's needs are met before ending communication. Ask clarifying questions to ensure understanding
Project a professional image at all times. This includes your clothing, comments and language, work area, and city vehicle
Operate city vehicles in a courteous/safe manner. Obey all traffic and parking laws
Smile and laugh with customers when appropriate. It works wonders!
Recognize/compliment compliance efforts. Thank the customer and team members
Draw upon your own professional background, experience/knowledge to assist your team members, and contribute to the overall success of the division
Be open to new ideas/solutions/methods suggested by team members. Expand your "toolbox" and increase your knowledge
Apologize for misunderstandings and mistakes. Take responsibility, fix it, ask for help if needed
Acknowledge and respect the diversity of our team; utilize its dynamics, passions, experience, an commitment to accomplish our goals. Be respectful of differing opinions and methods, avoid negative comments, and keep a positive focus

Did you know?

The city has over 1,000 parking spaces near the beach! You can purchase the Annual Beach Parking pass that allows discounted parking prices near the City beach. Learn more about this beach parking pass.