In 2017, the City Council convened a sub-committee to review the City’s customer service practices and look at opportunities to improve our service. An interdepartmental group, led by the City Manager’s Office and the City Council’s guidance, created two distinct surveys to measure our customer service performance. One survey is related to General Customer Service, and one specifically addresses the permit/development services.
This new Customer Service Survey Program will include paper surveys that should be placed on all public counters. These surveys will also be available online for residents/customers to access at any time. The results from these surveys will be analyzed and performance metrics will be reported to the City Council.
The surveys can be found here –
City of Huntington Beach Customer Satisfaction Survey
Customer Satisfaction Survey Permits/Development Services