Downloadable Audiobooks

If you're having trouble with our downloadable audiobooks, read our FAQs below and visit the Overdrive support site.

What are the circulation policies for audiobooks?

Downloadable audiobooks can be checked out for free by any library cardholder. There is a maximum of 3 titles per cardholder at one time. Each title is checked out for 3 weeks and cannot be returned early or renewed. Titles expire roughly within 15 minutes from the time that they were originally checked out. Late fees are never incurred since the titles expire at the end of the loan period. You may delete titles from your device at any time.

What type of player works with these audiobooks?

Visit the Overdrive webpage for a list of supported players. Most audiobooks are now compatible with Apple players like the iPod and iPhone. The most compatible type of player is one that can support WMA-DRM (Windows Media Audio with Digital Rights Management) files.

What type of software do I need?

All the software required to download and play audiobooks are available for free. You will need to download and install the Overdrive Media Console. If you have a Windows computer, you will need Windows Media Player. If you have an Apple device like an iPod or iPhone, you will also need iTunes software.

If you have a Macintosh brand computer, you may download the Mac version of the Overdrive Media Console. Audiobook Format IconsUnfortunately, a majority of titles are not be accessible on Mac brand computers due to licensing restrictions. Look for the icon Mac when browsing for compatible titles.

Windows Media content that OverDrive offers cannot be played on a Macintosh computer due to the DRM (Digital Rights Management) used to protect the files.

While there is a version of Windows Media Player available for the Macintosh OS, it does not support the level of DRM which is required to use these titles. At this time, Microsoft has no plans to update the Macintosh version of Windows Media Player.

Why doesn't the audiobook work on my iPOD or MP3 player?

Download and install the newest version of Overdrive Media Console. Older versions do not support iPod transfers of WMA audiobooks.

Due to publisher's licensing restrictions, most audiobooks are available in only WMA (Windows Media Audio) format which has DRM (Digital Rights Management) encoding in the file. DRM ensures that the audio files aren't illegally shared by restricting copies and enforcing expiration rights. The iPod and some MP3 player devices can only play MP3 format (a non-Microsoft file without DRM). With the newest version of the Overdrive Media Console, you can convert WMA files to MP3 for iPods. Some MP3 players like most cell phones are not able to play WMA-DRM files. When browsing our audiobook collection, pay attention to the icons to let you which formats are playable on your device.

Audiobook Format Icons

In the iTunes software, set the Summary tab settings to "Manually manage music"

Ipod Manual Manage Setting

Why does it takes so long to transfer a title to my iPod?

You may adjust your iTunes AAC Encoder settings to a lower quality value for faster transfer speeds. To adjust the setting, open up iTunes, click on Edit, Preferences, Import Settings, change where the Setting from High Quality (128kbps) to Spoken Podcast.

iTunes Settings

Why do I get this error message when I try to download?

We're sorry, but an error occurred while processing your download.

Error code: 80040812

Error details: Failed call to fulfill the title.

The fulfillment limit (3) for the requested title has been reached.

Due to licensing restrictions, users may Download only 3 times from the e.hbpl.org website. Once a download is initiated from the website, the Overdrive Media Console should open up and the titles should appear in the Console. From within the console, you can click the Overdrive Media Console's Download button to complete downloading.

Overdrive Media Console

Why do I get this error message when I try to transfer to my iPod?

"The license for this title prohibits conversion and transfer to Apple ® devices"

Download and install the newest version of Overdrive Media Console. Older versions do not support iPod transfers of WMA audiobooks. If you already have the newest version of Overdrive Media Console, delete the title in your Overdrive Media console, then log into your account at e.hbpl.org and download the title again.

Why doesn't anything happen when I click on the Download button on the website?

Download and install the newest version of Overdrive Media Console. If you already have the newest version of Overdrive Media Console, then follow these steps to clear your Internet Browser's history.

Internet Explorer 6:

1. In Internet Explorer, go to Tools > Internet Options.

2. On the 'General' tab, in the 'Temporary Internet Files' section, click the 'Delete Files' button.

3. Check the 'Delete all offline content' checkbox.

4. Once completed, please also click the 'Delete Cookies' button.

5. Click 'OK'.

Internet Explorer 7:

1. In Internet Explorer, go to Tools > Internet Options.

2. On the 'General' tab, in the Browsing history' section, click the 'Delete' button.

3. Click the 'Delete all' button at the bottom of this menu.

4. Click 'Yes'.

Internet Explorer 8:

1. In Internet Explorer, go to Tools > Internet Options.

2. On the 'General' tab, in the 'Browsing history' section, click the 'Delete' button.

3. In the Delete Browsing History dialog box, clear all of the check boxes except for 'Temporary Internet Files'.

4. Click 'Delete'.

 

Next, change the ODM file associations by following the steps below:

1. In My Computer or Windows Explorer, go to Tools > Folder Options.

2. Select the 'File Types' tab.

3. Scroll down to the 'ODM' file type.

4. Make sure that the extension is set to open with OverDrive Media Console. If it is not, click the 'Change' button and select OverDrive Media Console.

5. Click 'OK' as needed to save the changes and exit the open windows.

6. Go to e.hbpl.org and download the book again.

Why do I get this error message when I try to download?

"A problem has occurred in retrieving the Digital Rights Management machine identification. Contact Microsoft Product Support."


This error can be resolved by resetting the DRM (Digital Rights Management) for Windows Media Player. Please try the following steps to reset the DRM.

*** Please make sure to follow each step carefully. ***

1. Open the 'Control Panel'.
2. Open 'Folder Options' and select the 'View' tab.
3. Select 'Show hidden files and folders'.
4. Uncheck 'Hide protected operating system files'.
5. In the warning message you receive, click 'Yes'.
6. Click 'OK'.
7. Close the Control Panel

If they are using Windows Vista:

1. Click the Start button. In the 'Start Search' box, paste the following:
C:\ProgramData\Microsoft\Windows\DRM

2. Press 'Enter'.

3. Delete ONLY the following 4 files:
blackbox.bin
drmstore.hds
v3ks.bla
v3ks.sec

4. Close this window and open OverDrive Media Console.

5. Go to 'Tools' > 'Windows Media Player Security Upgrade'.

If it will not run from the OverDrive Media Console, the security upgrade may
also be run by going to (in Internet Explorer only) the following site:
http://drmlicense.one.microsoft.com/Indivsite

If they are using Windows XP or older:

1. Rename the DRM folder to DRM.old. Depending on your OS, it can be found in
different locations:

- Windows 2000 and XP: C:\Documents and Settings\All Users\ DRM
- Windows 98: C:\Windows\All Users\DRM
- Windows ME: C:\Windows\DRM

2. Close this window and open OverDrive Media Console.

3. Go to “Tools > Windows Media Player Security Upgrade”.

If it will not run from the OverDrive Media Console, the security upgrade may
also be run by going to (in Internet Explorer only) the following site:
http://drmlicense.one.microsoft.com/Indivsite

Once this has been done, retry downloading the Audiobook title again by logging into your library account at e.hbpl.org.

Portable Player error message: Please obtain license

1. Delete the title in the Overdrive Media Console program.

2. Then log into the Audiobook site at http://e.hbpl.org and click on My Account, My eItems Checked Out, and click the Download button the website to re-download the book.

3. Transfer the newly downloaded parts to your player.

Overdrive Media Player hangs frequently or when burning to CD

Completely uninstall and reinstall the OverDrive Media Console. To remove your existing installation of OverDrive Media Console:

- Go to http://support.microsoft.com/kb/290301

- Near the bottom of the page, download the installation package for the 'Windows Install Cleanup Utility'.

- Once you download the .EXE file, run it to install the utility.

- Then, run the utility from the programs list in the Start Menu.

- Select the OverDrive Media Console and click 'Remove'.

- Close the utility.

After they have completed these steps please perform the following to reinstall the OverDrive Media Console:

1. Copy this URL: http://www.overdrive.com/files/odmediaconsolesetup.msi

and paste it in your web browser's address field.

2. Press 'Enter' to begin the download.

3. When the .msi has finished downloading, attempt to install it.

Having trouble transferring audiobooks to iPod

Getting an incompatibility message and a licensing message, that the files were in the WMA format and ITunes would change to AAC format - when I tried to convert I got the message that the song being added are in the protected WMA format and could not be converted.

1. Open iTunes.

2. Click Edit > Preferences.

3. From the General tab, click the Import Settings button.

4. In the Import Settings drop-down box, select AAC encoder.

5. In the Setting drop-down box, select Spoken Podcast.

6. Click OK twice.

7. Try to transfer a WMA Audiobook to your Apple device.

How do I delete audiobooks from my iPod?

1. Connect your Apple device and make sure iTunes is open on your computer.

2. Left click on your iPod's name under ’Devices’ in the left hand column of iTunes.

3. Select the 'Summary' tab in the right hand pane of iTunes.

4. Under 'Options' make sure you've checked the 'Manually manage music'

check box.

5. On the left, under ’Devices’, click the arrow to expand the contents view for your Apple device.

6. Select 'Music'.

7. On the right, select the file(s) you want to delete and press the 'delete' key on your keyboard.

8. If prompted, click ‘Remove’.

Delete from iPod

Why do I get this error message when I try to download?

OverDrive Media Console

error 0x80070057

The Parameter is Incorrect

This error can be corrected by resetting the DRM for Windows Media Player.

Please follow these steps carefully as this is a very involved process. The steps would be different dependent upon which Operating System you are using, we have included the steps for Windows 7, VISTA, XP, 2000, 98 and ME.

If you are using Vista or Windows 7 please follow these steps:

1. Open the 'Control Panel'.

2. Open 'Folder Options' and select the 'View' tab.

3. Select 'Show hidden files and folders'.

4. Uncheck 'Hide protected operating system files'.

5. In the warning message you receive, click 'Yes'.

6. Click 'OK'.

7. Close the Control Panel

8. Click the Start button. In the 'Start Search' box, paste the following:
C:\ProgramData\Microsoft\Windows\DRM

9. Press 'Enter'.

10. Delete ONLY the following 4 files:
blackbox.bin
drmstore.hds
v3ks.bla
v3ks.sec

11. Close this window and open OverDrive Media Console.

12. Go to 'Tools' > 'Windows Media Player Security Upgrade'.

If using another version of Windows Operating System follow these steps:

For steps 1-7 please follow the steps from above.

8. Rename the DRM folder to DRM.old.
Depending on your OS, it can be found in different locations:
- Windows 2000 and XP: C:\Documents and Settings\All Users\ DRM
- Windows 98: C:\Windows\All Users\DRM
- Windows ME: C:\Windows\DRM

9. Close this window and open OverDrive Media Console.

10. Go to Tools > Windows Media Player Security Upgrade.