Questions About Your Water Bill Statement

Utility Billing Delay

As you are aware, the City recently implemented a new utility billing system. Due to the transition to our new utility billing software, bills have been delayed as we validate the data conversion for the bill statements. We sincerely apologize for any inconvenience this may have caused our customers.

It's been a while and I still haven't received my utility bill. What's going on?
The City of Huntington Beach recently switched to a new utility billing system. Ultimately this transition will create significant efficiencies in our processes, but the transition required greater emphasis on data validation with the billing statement, thus the delay in mailing of the monthly utility bills. The City will not send out bills to our water, sewer, and refuse customers until we are confident they are accurate.

When will we get our bills?
As of April 24, the city has not approved the release of the printed bill statement. As the bill statements are run through our quality control process, they will be mailed as soon as possible. We hope to have all of them out by early May, but once again: we will not send you a bill until we verify that your bill is accurate.

Will I receive multiple bills back to back after you get this straight?
The City plans to slightly shorten the span between bills for a while until we catch up. Instead of receiving a bill every 30 days, you will receive your first bill followed by your second bill a few weeks later. Billing periods should be back to normal by mid to late May.

Will I be charged a late fee?
At this time, late fees are not being added to accounts. We understand the switch in billing systems has caused a delay, so late penalties will not be added to your current bill. However, you may see a late fee that was assessed PRIOR to our new system switch. That late fee will remain.

When will I be able to pay my bill online?
Online bill pay is available to all customers now by going to Customers may still make payments to their accounts. Once we have this back-end system in shape, you can expect all of the online utility bill payment and account management services to be up and running, including online registration for account history, paperless billing, auto payment, and scheduling of future payments.

I have more questions. Whom can I talk to about my bill?
Customers who have additional questions about their utility bill can contact Municipal Services at (714) 536-5919, Press "9" to by-pass the message and be placed in the queue to speak to the next available representative. Our Customer Service Hours are Monday through Friday from 8:30 a.m. to 4:00 p.m.

Thank you for your patience!

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Contact Information

City of Huntington Beach
Finance Department
2000 Main Street
Huntington Beach, CA
Phone: (714) 536-5630
Fax: (714) 536-5934
Staff Directory

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