The City of Huntington Beach has upgraded its utility billing system and along with a newly designed billing statement, we have also updated your account number. During this process, new account numbers were generated for all of our customers. Be assured, we have retained your old account number in our system to make payments and other transactions seamless for you, with a few exceptions. However, we recommend you update your records and start using your new account number now. You will find your new account number printed on your current bill statement. We appreciate your patience during the transition. If you have questions or concerns, you can contact Huntington Beach customer service at 714-536-5919 (option 9).
To better serve our customers, the City of Huntington Beach has upgraded its utility billing software and redesigned our utility bill. The same information that was on previous bills - including an account summary, a detailed breakdown of current charges, and a water consumption graph - appears in this new format. Important messages about your service will appear in the several locations on your bill. A sample of your new bill is on the reverse side of this insert.
If you were a registered user of the City Utilities payment website or online account management, you will need to re-register using your new customer and account number which can be found on your newly designed bill statement. The web site is https://utilities.huntingtonbeachca.gov/Home.aspx
1. Do I need to use my new account number to pay my bill?
We recommend that you update your records and start using your new account number as soon as possible. However, do not worry if you forget. We have retained your old account number to make payments and other transactions seamless for you, with a few exceptions.
2. What if I pay my bill with...
A credit card or e-check online or by IVR phone with the City?
Unfortunately, you will not be able to transact a payment with your old account number for these specific payment options. You will need your new account number to continue with this process. Of course, we are here to help, just call 714-536-5919 (option 9) if you do not yet have your new bill statement.
Online Banking Service
You can continue to use this service, but you should update your online banking records with your new City of Huntington Beach account number as soon as possible.
Automatic deductions from your bank for billed charges will be processed the same way they were before your account number changed. No action is required on your part.
E-bill service from the City of Huntington Beach?
You will continue to receive an email notifying you that a bill is available; however, until you re-register with your new account number, a paper bill will also be mailed. To help save resources, it is encouraged that you re-register for our E-bill using your new account number.
Check by mail?
Continue to send your payment, along with your payment stub, to the City of Huntington beach in your bill's return envelope.
No, This account number change will not affect your bill due date. Your billing cycle will remain the same.
Certain fees related to Municipal Billing have recently been updated by the City Council. A complete listing of fees may be found here.
Call Monday through Friday 8:30 a.m. - 4:00 p.m. (714) 536-5919 (press 9)
Municipal Service Statements, which include water, sewer, trash, and optional FireMed service, are billed approximately every 30 days. The due date is printed on the bill. The water meter is read approximately every 30 days. The charges are calculated for the service reading period, which is noted on the right hand side of the statement.
Payments are due upon receipt of the statement.
Call (714) 536-5921 to report water emergencies such as water leaks, damaged fire hydrants, or quality concerns.
Huntington Beach has 75 parks and these parks have 754 acres! You can find information about the City parks by viewing our City Parks Locator.
City of Huntington Beach
2000 Main Street
Huntington Beach, CA
Phone: (714) 536-5630
Fax: (714) 536-5934