The GIS / Customer Support Division provide desktop support to all City employees on the City's network, including hardware, software, and operating systems, through the Help Desk program. Maintaining the City's business server hardware is an essential function of the division. Customer Support also performs daily backups of critical systems data and maintains offsite backup copies of critical data. GIS maintains the City's data from which over 1,200 maps are produced annually. They also support 201 users of the GIS software.

Ongoing Activities and Projects

• Provide support to all City employees on the City's network, including hardware, software, and operation systems. This includes approximately 1,200 desktop devices and 400 peripheral devices.
• Provide Help Desk support citywide; approximately 4,200 calls annually
• Support night and weekend computer operations for all library branches and public safety
• SAN design, implementation and virtualization
• Providing GIS products, software, and services citywide
• Updating and maintain City's geographical data
• Providing maps, including Public Safety response maps